If the system fails to load your medical data, you will receive an error message. The error can have several causes.
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You do not have the latest version of the Quin-app. Please download the latest version of the Quin-app and restart it. See how to do that here.
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Your internet connection is unstable. Check your connection and try again.
Did you check the above two causes, but the problem is still occuring? Please contact Quin Support.