If the system fails to load your medical data, you will receive an error message. The error can have several causes.
You do not have the latest version of the Quin-app. Please download the latest version of the Quin-app and restart it. See how to do that here.
Your internet connection is unstable. Check your connection and try again.
Did you check the above two causes, but the problem is still occuring? Please contact Quin Support.